Customer Service Expert for French Speaking Operations
hace 3 semanas
David Kennedy Recruitment is partnering with a leading outsourcing company to find a skilled French speaking customer service expert for their office in Barcelona, Spain. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.
Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a customer service representative. As a key member of our operations team, you will be responsible for handling customer inquiries and providing exceptional support.
About the Role- Handle customer inquiries via phone, email, chat, or automated alerts, resolving issues efficiently
- Record call details accurately and maintain up-to-date knowledge of services and products
- Escalate potential service issues to senior team members when necessary
- Collaborate with the team on specific projects and contribute to regular team meetings
- Native or fluent in French, both written and spoken
- Proficiency in English (minimum B2 level)
- At least one year of customer service experience, preferably in technical support
- Advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products
- Excellent customer care skills and ability to work independently
This role offers an excellent remuneration package based on experience and performance, including a competitive salary of approximately €35,000 per year. You will also enjoy 23 paid annual leave days and work in a dynamic and creative team with a positive atmosphere. Furthermore, you will have access to guidance and tools to help you reach your full potential.
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