Senior Operations Manager for Customer Service Excellence

hace 3 días


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

Job Description

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We are seeking a seasoned Operations Manager to oversee the day-to-day operations of our customer service team in Riga, Latvia. As a key member of our leadership team, you will be responsible for ensuring optimal performance, team efficiency, and high service standards.

About the Role

The ideal candidate will have extensive experience in the BPO sector, with a deep understanding of customer service operations. You will be responsible for managing staff, streamlining processes, and implementing strategies for operational improvement.



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