Operations Excellence Manager

hace 12 horas


Barcelona, Barcelona, España Qonto A tiempo completo
About Us

At Qonto, our mission is to make day-to-day banking easier for SMEs and freelancers. Our innovative product, highly reactive customer support, and clear pricing have made us the leader in our market.

Our Journey

We were founded in July 2017 by Alexandre and Steve. Today, we serve over 500,000 customers and have a team of 1,600+ Qontoers who are committed to our values: Customer focus, Ownership, Teamwork, Mastery, and Integrity.

Our Values
  • Customer Focus: We prioritize our customers in everything we do.
  • Ownership: We take ownership of our part and get things done.
  • Teamwork: We make teamwork easy.
  • Mastery: We continuously raise the bar.
  • Integrity: We always do what's right and respect people.
Our Beliefs

We're committed to fostering a welcoming environment where everyone can thrive. We evaluate applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.

Job Description

As an Ops Tooling Manager, you will support all Operations Teams in their projects and daily work. You will be a key stakeholder in improving our processes and ultimately our clients. You will work closely with stakeholders from Operations Heads to our Workforce Manager and be integrated into a talented team of 9 people supporting Qonto's scale.

Responsibilities
  1. Configure and Customize Tools: You will configure and customize Zendesk and Diabolocom instances to support our customer support and service operations.
  2. Implement and Maintain Features: You will implement and maintain Zendesk and Diabolocom features, including triggers, automations, workflows, and integrations with other systems.
  3. Collaborate with Teams: You will collaborate with internal teams to gather requirements and implement solutions within Zendesk and Diabolocom.
What You Can Expect

You will build a global understanding of the customer-facing Operations at Qonto. You will learn from a dynamic team and manager on project management skills, with regular coaching sessions on both soft skills and hard skills (e.g., provider management, spreadsheet analysis, communication). You will become an expert on some specific tools widely used by start-ups and feel rewarded by the team for supporting them in removing friction and improving efficiency.

Your Future Manager

Ali, your future manager, has a background in consulting and Heetch's Operations team. He joined Qonto to be part of a common adventure and deploy concrete projects. He brings coaching and tools to improve both your soft and hard skills, as well as a good understanding of Qonto's Operations strategy and its underlying challenges.

About You

You are fluent in English and eager to learn. You feel at ease in a challenging and dynamic environment. You have great logic and critical thinking ability. You demonstrate rigor and good communication skills.

Perks
  • A tailor-made and dynamic career track
  • An inclusive work environment
  • Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
  • Tailor-made remote work policy
  • Competitive salary package
  • A meal voucher


  • Barcelona, Barcelona, España Dsm A tiempo completo

    Job DescriptionDsm is seeking a highly skilled Operations Excellence Manager to join their team. The ideal candidate will have strong project management expertise and be able to ensure project deliverables are met on time, in scope, and in budget.About the RoleThe Operations Excellence Manager will be responsible for independently managing a workstream under...


  • Barcelona, Barcelona, España Merkle Schweiz A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Operations Excellence Manager to join our team at Merkle Schweiz. This role involves leading efforts to design and optimize integrated workflows, review and enhance operational processes, and oversee continuous improvement initiatives.About the RoleDevelop, implement, and optimize integrated workflows across...


  • Barcelona, Barcelona, España Norrsken Foundation A tiempo completo

    Unlock Your Potential as an Operational Excellence ManagerWe are seeking a highly skilled and experienced Operational Excellence Manager to join our team at Norrsken Foundation in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our house, coordinating with suppliers and...


  • Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Discover a world of possibilities at Accor Hotels as a Restaurant Operations Manager.Why Work for Us?We welcome you as you are and provide an environment where you can grow, learn, and enjoy your work. Our culture is built on the values of hospitality, respect, and excellence.As a Restaurant Operations Manager, you will have the opportunity to make a real...

  • Area Manager

    hace 1 mes


    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Area Manager to lead our operations team in delivering exceptional customer experiences. As a key member of our logistics team, you will be responsible for overseeing the safe and efficient transportation of packages across our network.Key ResponsibilitiesCulture of Safety and Wellbeing: Create and maintain a...

  • Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España Guestready A tiempo completo

    About GuestReadyGuestReady is a pioneering short-term rental management and hospitality company, dedicated to delivering exceptional services to property owners and guests. Our global presence spans the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, with a strong focus on innovation and customer satisfaction.Our MissionWe aim to...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Company Overview: Amazon Extra Large (AMXL) is a specialized service handling heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns, with a focus on customer care, safety, productivity, and innovation.Job Summary: We're seeking an Operations Excellence Specialist to...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Maintenance Team Manager to join our Amazon Operations team. This role is responsible for designing and implementing long-term strategies, recruiting and leading a high-performing team, and ensuring rigorous quality control standards.Job ResponsibilitiesDevelop and execute maintenance plans to ensure optimal...


  • Barcelona, Barcelona, España Red Points A tiempo completo

    Job Description:We are seeking an experienced Operational Excellence Manager to join our team at Red Points. This is a challenging role that requires a unique blend of strategic thinking, operational expertise, and leadership skills.About the Role:As an Operational Excellence Manager, you will be responsible for driving process improvements, optimizing...


  • Barcelona, Barcelona, España Owl Ventures A tiempo completo

    Unlock Human Potential through Strategic People OperationsWe are seeking an exceptional Senior Manager, People Operations to join our dynamic team at Preply. As a key member of our organization, you will be responsible for driving strategic people projects, improving operational excellence, and ensuring global compliance.About the RoleThis is an outstanding...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Company Overview: Docplanner is a leading healthcare technology company, empowering patients and doctors with innovative solutions. With over 90 million patients trusting us every month, we're committed to making the healthcare experience more human.Job Description:We're seeking a highly skilled Global Quality Specialist to join our team. As a key member of...


  • Barcelona, Barcelona, España Oracle Hong Kong A tiempo completo

    We are seeking an experienced Operations Director, Team Excellence to join our team in Oracle Hong Kong. In this role, you will be responsible for managing essential team operations and special initiatives to optimize organizational performance.As a key partner to the GVP of Product Strategy, Engineering and Design, you will facilitate team collaboration...


  • Barcelona, Barcelona, España The Ritz-Carlton A tiempo completo

    OverviewThe Ritz-Carlton is a global leader in luxury hospitality, renowned for delivering exceptional service and rare experiences. As a Culinary Operations Manager, you will play a pivotal role in ensuring the highest standards of culinary excellence across our properties.About YouWe are seeking an accomplished professional with 6 years of experience in...


  • Barcelona, Barcelona, España Bacardi-Martini A tiempo completo

    OverviewBacardi-Martini is a leading spirits company that empowers its teams to question, challenge, and innovate. As a Commercial Excellence Manager, you will play a critical role in driving commercial success and excellence across the Channel.


  • Barcelona, Barcelona, España Livo A tiempo completo

    Job Title:Head of Operations Strategy and ExcellenceSalary:We offer a competitive salary package ranging from 120,000 to 180,000 euros annually, reflecting your experience and expertise.About Us:Livo is a fast-growing healthcare technology company revolutionizing the way healthcare institutions hire and manage talent. Our mission is to improve healthcare...


  • Barcelona, Barcelona, España TD SYNNEX Europe Services and Operations S.L.U. A tiempo completo

    About the Role We are seeking a seasoned sales professional to join our team as an European Sales Excellence Manager. This is an exciting opportunity to drive revenue growth and customer satisfaction across Europe. Job Description Develop and implement a common sales strategy across Europe, aligning with corporate goals and objectives. Closely work with...


  • Barcelona, Barcelona, España Joko A tiempo completo

    OverviewJoko, a pioneering tech company founded in Paris, empowers consumers to shop smarter by revolutionizing the way people purchase goods. With over 50 international talents across offices in Paris, Barcelona, and New York, or working remotely, Joko is dedicated to making a positive impact on communities worldwide. As a certified B Corporation, we have...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Engineeringuk is a dynamic and innovative company that requires an exceptional Operational Excellence Manager to oversee the smooth functioning of our logistics operations. As an area manager, you will be responsible for ensuring positive interactions between Amazon Delivery Stations, third-party companies, and CO Operators, while delivering on operational...


  • Barcelona, Barcelona, España Hempel Paints Kuwait Company W.L.L. A tiempo completo

    Job Description:We are seeking a skilled Service Excellence Manager to join our team. The successful candidate will be responsible for leading strategic projects and improving service operations across the organization.Key Responsibilities:Lead cross-functional projects to optimize service operations and improve performanceAlign service processes with...


  • Barcelona, Barcelona, España Veeva Systems, Inc. A tiempo completo

    Veeva Systems, Inc. is a pioneering organization in industry cloud, dedicated to helping life sciences companies bring therapies to patients faster. As a rapidly growing SaaS company, we surpassed $2 billion in revenue in our last fiscal year with significant growth potential ahead.At the heart of Veeva are our core values: Doing the Right Thing, Customer...