Customer Service Representative

hace 2 días


Barcelona, Barcelona, España Amadeus A tiempo completo

Job Title: Customer Service Representative - French Language Expert

About the Role:

We are seeking a skilled Customer Service Representative to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and other media.

Main Responsibilities:

  • Act as the first point of contact for Amadeus customers, ensuring effective first contact resolution.
  • Provide solutions using full product knowledge and escalate issues when necessary.
  • Log cases accurately in the Amadeus tool for meaningful reports and analysis.
  • Understand and address customer needs efficiently, avoiding prolonged calls.
  • Guide customers through our portal to increase usage and adoption.
  • Ensure efficient case handling by following support processes and tools.

About You:

  • Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent.
  • Problem solver who takes initiative to get things done.
  • Proficiency in French and English is required. Italian knowledge is beneficial.

What We Can Offer:

  • A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance.
  • A competitive salary estimated at 45,000 - 60,000 € per year, depending on qualifications and experience.

About the Ideal Candidate:

The ideal candidate should have a strong passion for delivering exceptional customer experiences and a keen ability to work with diverse customers from various backgrounds. If you have previous experience in customer-facing roles and are proficient in multiple languages, we would love to hear from you



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