Front Office Team Lead

hace 2 días

Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo
Job Summary

As a Front Desk Supervisor at Hilton Diagonal Mar, you will play a vital role in ensuring the smooth operation of our hotel's front office. This is a dynamic and challenging position that requires strong leadership skills, attention to detail, and a passion for delivering exceptional guest service.

Key Responsibilities
  • Front Desk Operations: Supervise the front desk team during your assigned shift, ensuring that all activities are carried out to the highest standards.
  • Guest Service: Meet, greet, and direct guests who enter the lobby area, providing a warm and welcoming experience.
  • Team Management: Monitor the appearance, standards, and performance of team members, providing guidance and support to ensure they meet the hotel's expectations.
  • Guest Requests: Manage guest requests, inquiries, and complaints promptly and completely, ensuring that all issues are resolved to the guest's satisfaction.
  • Sales and Revenue: Maximize sales revenues through up-selling and marketing programs, promoting hotel products and services to guests.
  • Communication: Maintain good communication and work relationships in all hotel areas, ensuring that all departments are informed and aligned with guest needs.
Requirements
  • Front Office Experience: Previous experience in a front office role in a hotel environment.
  • Language Skills: Fluency in Spanish and English; French is an asset.
  • Commercial Awareness: Strong commercial/business awareness and demonstration of sales capabilities.
  • Leadership Skills: Calm, organized work ethic with the ability to prioritize and meet deadlines, and excellent supervisory, inter-personal, and communication skills.

  • Front Office Team Lead

    hace 5 días

    Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

    Company Overview: Hilton Diagonal Mar is a leading hospitality company that prides itself on delivering exceptional guest experiences.Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office operations, ensuring a consistently high...

  • Front Office Team Lead

    hace 5 días

    Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

    Company Overview: Hilton Diagonal Mar is a leading hospitality company that prides itself on delivering exceptional guest experiences.Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office operations, ensuring a consistently high...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España The Hoxton A tiempo completo

    About The HoxtonThe Hoxton is a dynamic hospitality company that prides itself on creating unique and memorable experiences for its guests. As a Front Office Manager, you will be part of a team that is passionate about delivering exceptional service and creating a welcoming atmosphere for all.Job SummaryWe are seeking a highly skilled and experienced Front...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España The Hoxton A tiempo completo

    About The HoxtonThe Hoxton is a dynamic hospitality company that prides itself on creating unique and memorable experiences for its guests. As a Front Office Manager, you will be part of a team that is passionate about delivering exceptional service and creating a welcoming atmosphere for all.Job SummaryWe are seeking a highly skilled and experienced Front...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About The RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Poblenou. As a key member of our hotel's management team, you will be responsible for leading the Front of House team and providing exceptional guest experiences.Key ResponsibilitiesLead by example and coach the Front Office team to deliver...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About The RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Poblenou. As a key member of our hotel's management team, you will be responsible for leading the Front of House team and providing exceptional guest experiences.Key ResponsibilitiesLead by example and coach the Front Office team to deliver...

  • Front Office Manager

    hace 1 día

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About The RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ennismore. As a key member of our operations team, you will be responsible for leading the Front of House team and providing exceptional guest experiences.Key ResponsibilitiesLead the Front of House team to deliver outstanding guest experiencesDevelop and...

  • Front Office Manager

    hace 23 horas

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About The RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ennismore. As a key member of our operations team, you will be responsible for leading the Front of House team and providing exceptional guest experiences.Key ResponsibilitiesLead the Front of House team to deliver outstanding guest experiencesDevelop and...

  • Front Office Manager

    hace 5 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    About Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...

  • Front Office Manager

    hace 5 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    About Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...

  • Front Office Manager

    hace 7 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...

  • Front Office Manager

    hace 7 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...

  • Front Office Supervisor

    hace 5 días

    Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Diagonal Mar. As a Front Office Supervisor, you will be responsible for overseeing the front office operations, ensuring a high level of customer service, and maintaining the hotel's standards.Key ResponsibilitiesFront Office Operations: Supervise...

  • Front Office Supervisor

    hace 5 días

    Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Diagonal Mar. As a Front Office Supervisor, you will be responsible for overseeing the front office operations, ensuring a high level of customer service, and maintaining the hotel's standards.Key ResponsibilitiesFront Office Operations: Supervise...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Title: Front Office ManagerAbout Us: Hostels is a leading hospitality company that prides itself on providing exceptional service to its guests.Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will be responsible for managing the front desk, supervising staff, and ensuring that all...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Title: Front Office ManagerAbout Us: Hostels is a leading hospitality company that prides itself on providing exceptional service to its guests.Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will be responsible for managing the front desk, supervising staff, and ensuring that all...

  • Front Desk Team Lead

    hace 7 días

    Barcelona, Barcelona, España Aire Ancient Baths Copenhagen A tiempo completo

    About the Role:The Front Desk Supervisor is a key member of our team at Aire Ancient Baths Copenhagen, responsible for supporting the Front Desk Manager in coordinating all reception activities and supervising the team. This role requires an energetic and customer-focused individual who is passionate about delivering exceptional guest experiences.Key...

  • Front Desk Team Lead

    hace 7 días

    Barcelona, Barcelona, España Aire Ancient Baths Copenhagen A tiempo completo

    About the Role:The Front Desk Supervisor is a key member of our team at Aire Ancient Baths Copenhagen, responsible for supporting the Front Desk Manager in coordinating all reception activities and supervising the team. This role requires an energetic and customer-focused individual who is passionate about delivering exceptional guest experiences.Key...

  • Front Office Manager

    hace 3 días

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About the RoleWe're seeking a highly skilled and experienced Front Office Manager to join our team at Ennismore. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key ResponsibilitiesLead by example and coach and develop the Front...

  • Front Office Manager

    hace 4 días

    Barcelona, Barcelona, España Ennismore A tiempo completo

    About the RoleWe're seeking a highly skilled and experienced Front Office Manager to join our team at Ennismore. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key ResponsibilitiesLead by example and coach and develop the Front...