Front Office Manager
hace 3 días
The Hoxton is a dynamic hospitality company that prides itself on creating unique and memorable experiences for its guests. As a Front Office Manager, you will be part of a team that is passionate about delivering exceptional service and creating a welcoming atmosphere for all.
Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton. The successful candidate will be responsible for leading the Front of House team, providing a high level of service to our guests, and driving business growth through effective management and coaching.
Key Responsibilities- Lead the Front of House Team: Provide guidance, support, and coaching to the Front Office team to ensure they are equipped to deliver exceptional guest experiences.
- Manage Front Desk Operations: Oversee the day-to-day operations of the Front Desk, ensuring that all guests are checked in and out efficiently and effectively.
- Develop and Implement Sales Strategies: Work closely with the Duty Managers and other Hoxton teams to develop and implement sales strategies that drive business growth and maximize occupancy.
- Manage Departmental Budgets: Responsible for managing departmental budgets, ensuring that all expenses are tracked and reported accurately.
- Build Relationships with Colleagues and Guests: Foster strong relationships with colleagues and guests, ensuring that all interactions are positive and memorable.
- Experience in Hospitality: A minimum of 2 years' experience in a Front Office Manager role within a four or five-star hotel property.
- Language Skills: Fluent in Spanish and English; Catalan is preferable and additional languages will be highly valued.
- Leadership and Coaching Skills: Proven ability to lead and coach a team, with a focus on developing and empowering team members to deliver exceptional guest experiences.
- Problem-Solving and Communication Skills: Excellent problem-solving and communication skills, with the ability to think critically and resolve issues effectively.
- Flexibility and Adaptability: Willingness to work flexible shift patterns, including days, nights, weekends, and holidays, to support the duty management team.
- Competitive Salary and Bonus Scheme: A competitive salary and eligibility to participate in our discretionary bonus scheme.
- Food and Beverage Allowance: Food on us during your shift.
- Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.
- Team Benefits: Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Volunteer Time Off: Time off to volunteer with one of our partner charities.
- Diversity and Inclusion Calendar: An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.
- Team Social Events: Regular team get-togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time.
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