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Front Office Manager
hace 2 meses
We are seeking a highly skilled and experienced Front Office Manager to join our team at a Hostel in Barcelona. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient operation of the front desk, and maintaining a friendly and welcoming atmosphere.
The ideal candidate will be a great leader and team worker, with excellent communication and problem-solving skills. You will be responsible for managing multiple tasks simultaneously, handling guest complaints, and ensuring that all administrative tasks are completed efficiently.
We are looking for a creative and proactive individual who is well-organized and able to work independently. You will be responsible for managing a small team, handling stress and pressure, and ensuring that all tasks are completed to a high standard.
The successful candidate will have at least 2-3 years of experience as a Receptionist Supervisor/Manager in the Hotel/Hostel industry, with a strong background in customer service and team management. You will be fluent in English and Spanish, with basic knowledge of Catalan and another language a plus.
Key Responsibilities:
- Manage the front desk and ensure a smooth and efficient operation.
- Provide exceptional service to guests, handling complaints and resolving issues.
- Manage a small team, providing guidance and support as needed.
- Ensure all administrative tasks are completed efficiently and to a high standard.
- Maintain a friendly and welcoming atmosphere, ensuring guests feel valued and respected.
- Work independently, handling stress and pressure, and making decisions as needed.
- Collaborate with other departments to ensure seamless operations.
Requirements:
- At least 2-3 years of experience as a Receptionist Supervisor/Manager in the Hotel/Hostel industry.
- Strong background in customer service and team management.
- Fluent in English and Spanish, with basic knowledge of Catalan and another language a plus.
- Excellent communication and problem-solving skills.
- Ability to work independently and handle stress and pressure.
