Front Office Manager

hace 5 días

Barcelona, Barcelona, España Reconocida empresa A tiempo completo
Job Description

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  1. Front Desk Management: Oversee the daily operations of the front desk, including managing reservations, check-in and check-out processes, and ensuring a high level of customer satisfaction.
  2. Team Leadership: Supervise and support a team of front desk staff, including training, coaching, and performance management.
  3. Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  4. Communication: Maintain effective communication with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  5. Problem-Solving: Troubleshoot and resolve guest complaints and issues in a timely and professional manner.
  6. Administrative Tasks: Manage front desk administrative tasks, including maintaining accurate records, processing payments, and handling guest requests.
Requirements
  1. Work Experience: A minimum of 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality environment.
  2. Education: A high school diploma or equivalent is required; a degree in hospitality or a related field is an asset.
  3. Language Skills: Fluency in English and Spanish is required; proficiency in other languages is an asset.
  4. Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
What We Offer

As a Front Office Supervisor at Reconocida empresa, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. We offer a comprehensive training program, opportunities for career advancement, and a collaborative and supportive work environment.

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