Front Office Manager
hace 3 días
Job Title: Front Office Manager
About Us: Hostels is a leading hospitality company that prides itself on providing exceptional service to its guests.
Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will be responsible for managing the front desk, supervising staff, and ensuring that all guests receive a warm and welcoming experience.
Key Responsibilities:
- Lead and manage the front desk team to ensure excellent customer service and a smooth check-in/check-out process.
- Supervise and train staff to ensure they have the necessary skills and knowledge to provide exceptional service.
- Manage the front desk operations, including handling guest complaints, resolving issues, and maintaining a high level of customer satisfaction.
- Develop and implement strategies to improve customer service, increase guest satisfaction, and drive revenue growth.
- Collaborate with other departments to ensure seamless communication and a cohesive guest experience.
Requirements:
- At least 2-3 years of experience as a Receptionist Supervisor/Manager in the Hotel/Hostel industry.
- Proven track record of providing exceptional customer service and leading a team to achieve high levels of guest satisfaction.
- Strong communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
- Ability to work independently and as part of a team, with a strong focus on problem-solving and conflict resolution.
- Fluent English and Spanish language skills, with basic Catalan and another language a plus.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply: If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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