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Front Office Manager
hace 2 meses
About Us:
Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.
Job Summary:
We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing multiple tasks, and leading a team. The ideal candidate will have a strong background in the hospitality industry, excellent communication skills, and the ability to work under pressure.
Key Responsibilities:
- Leadership and Team Management: Lead and motivate a team of front office staff to deliver exceptional customer service and achieve business objectives.
- Customer Service: Provide outstanding customer service to guests, responding to their needs and resolving issues in a professional and courteous manner.
- Task Management: Manage multiple tasks simultaneously, prioritizing and delegating tasks as needed to ensure seamless operations.
- Communication: Develop and maintain effective communication with guests, staff, and other departments to ensure smooth operations and resolve issues promptly.
- Problem-Solving: Analyze and resolve complex problems, making informed decisions that benefit the company and its guests.
- Training and Development: Provide training and guidance to front office staff to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional customer service.
Requirements:
- Experience: A minimum of 2-3 years of experience as a Front Office Manager or equivalent in the hospitality industry.
- Education: A degree in Hospitality Management or a related field is preferred.
- Skills: Excellent communication and leadership skills, ability to work under pressure, and proficiency in hospitality software and systems.
- Language: Fluency in English and Spanish is required, with basic knowledge of Catalan and another language a plus.
What We Offer:
Hostels offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.