Front Office Manager

hace 3 días

Barcelona, Barcelona, España Ennismore A tiempo completo
About The Hoxton

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. We're passionate about creating great hospitality experiences and providing a place where guests can hang out alongside the locals and submerge themselves in the neighborhood with vibrant, welcoming public spaces.

Job Summary

We're looking for a Front Office Manager to join our team at The Hoxton, Poblenou. As a Front Office Manager, you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.

Key Responsibilities
  • Creating a memorable guest experience for our guests that will leave them wanting to return for more.
  • Leading by example and coaching and developing the Front Office team to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
  • And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team's.
What We're Looking For

We're looking for individuals who are passionate about hospitality, have a positive impact on the people they interact with, and are not precious. You should be up for doing things differently and trying (almost) everything once. Previous experience in hospitality in a Front Office Manager role within a four or five-star hotel property is a must. Must be fluent in Spanish and English; Catalan is preferable and additional languages will be highly valuable.

What We Offer
  • A competitive salary and eligibility to participate in our discretionary bonus scheme.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.

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