Front Office Duty Manager

hace 3 días


Barcelona, Barcelona, España Accor Hotels A tiempo completo
Front Office Duty Manager Job Description

At Accor Hotels, we're committed to delivering exceptional guest experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring our guests receive the highest level of service and satisfaction.

Key Responsibilities:
  • Assist with the management of operational departments as required.
  • Manage rosters, costings, and forecasting to optimize hotel performance.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Process check-ins and check-outs, ensuring all procedures are adhered to.
  • Collaborate with other departments to eliminate potential issues and enhance the guest experience.
  • Lead by example, demonstrating a proactive and resourceful approach to guest requests.
  • Ensure the health and safety of all patrons, guests, and staff members.
  • Oversee the entire guest experience from reservation to departure.
Requirements:
  • College degree in hotel management or related field.
  • Previous experience in a Front Office management role.
  • Strong commercial and business acumen.
  • Experience with Front Office Systems (Opera).
  • Fluent in English, both written and verbal.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive and dynamic work environment.


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