Assistant Front Office Manager

hace 2 meses

Barcelona, Barcelona, España Meliá Hotels International A tiempo completo

Melià Hotels international está buscando un Assistant Front Office Manager para unirse a nuestro equipo en Torre Melina, a Gran Melià Hotel.

Estamos buscando un candidato apasionado que tenga buenas habilidades interpersonales y organizativas y crea que tiene la propensión a las relaciones con los clientes.


Misión:

asiste al Front Office Manager en la administración y gestión de la operación diaria del departamento de Front Office, asegurando la satisfacción de los huéspedes y la máxima atención al cliente a través de un servicio eficiente y cortés, a los estándares requeridos del hotel.


Responsabilidad principal:

  • Conducir y supervisar la operación diaria del departamento para garantizar que se sigan los estándares de servicio con un servicio amigable y atractivo.
  • Gestionar las preocupaciones de los huéspedes y reaccionar rápidamente, rastreando y notificando las áreas correctas para garantizar momentos memorables para nuestros huéspedes
  • Garantizar que los empleados estén informados diariamente sobre las prioridades para personalizar el servicio
  • Supervisión de las operaciones durante el turno del que la persona es responsable
  • Gestión de reclamaciones de clientes y responsabilidad en la toma de decisiones
  • Tareas en ausencia de la FOM
  • Asegúrese de que todo el personal esté capacitado y que se mantengan registros de capacitación precisos
  • Ser totalmente solidarios y promover los valores de la cultura de servicio al equipo de Front Office permitiéndoles brindar el más alto nivel de servicio en todo momento.
  • Garantizar una facturación y correcciones precisas
  • Dar la bienvenida a los huéspedes y fomentar la lealtad del cliente a través de su manera amigable
  • Desarrollar relaciones de alta calidad con los huéspedes durante toda su estancia
  • Garantizar que todos los empleados de recepción estén bien presentados (uniformes, higiene personal, etc.) y también puntuales
  • Garantizar que los miembros del equipo tengan un conocimiento actualizado de los productos, servicios, instalaciones, eventos, precios y políticas del hotel y conocimiento del área local y los eventos.
  • Garantizar que la documentación y la información de los huéspedes estén disponibles y actualizadas

¿Qué buscamos?

  • El candidato debe estar disponible para trabajar varios turnos, incluyendo mañanas, tardes, noches, fines de semana y / o días festivos.
  • Debe ser fluido en castellano e inglés; Valorables otros idiomas.
* 2 años de experiencia en un entorno rápido en la misma posición o similar en un Luxury Hotels.

  • Apasionado por la hospitalidad y con una fuerte actitud hacia las relaciones interpersonales

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