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Front Office Receptionist

hace 2 meses

Barcelona, Barcelona, España Accor Hotels A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Front Office Receptionist to join our team at Accor Hotels. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, and ensuring a smooth and efficient front office operation.

Main Responsibilities

  • Guest Services
    • Register and process check-ins for all arrivals
    • Handle guest check-outs efficiently and professionally
    • Update guest information into the computer after a complete check-in
  • Cashiering and Foreign Exchange
    • Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure
  • Front Office Operations
    • Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed
    • Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times
    • Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up
    • Handle issuance of guest room key cards and ensure effective control for guest security
    • Check and convey messages, mail, and packages to guests
  • Additional Responsibilities
    • Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre, as assigned
    • Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each
    • Handle safe deposit boxes in accordance with policies and procedures
    • Report any unusual occurrences or requests to the manager
    • Be aware of the hotel's accident prevention policies
    • Ensure the cleanliness and neatness of the front office area
    • Ensure that all guests are greeted on arrival and departure of the hotel
    • Review the log book, verify outstanding issues, and follow up on pending requests
    • Check the hotel situation, occupancy, functions, groups, and VIPs
    • At the end of the shift or the day, communicate all information that the next shift needs to know for a well-running operation
    • Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests
    • Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously
    • Review and update the Logbook
    • Check equipment
    • Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times
    • Oversee day-to-day operations
    • Report regularly on happenings to the Assistant FO/FOM
    • Follow fire procedures
    • Adhere to first aid procedures
    • Handle guest complaints and report to the manager

Qualifications

University Degree in Hotel Management, minimum 1 year in a similar role at a star hotel

Additional Information

Competitive Salary and Compensation: Accor Hotels may offer a competitive salary that reflects the industry standards for similar positions

Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company

Career Advancement: Opportunities for career growth and advancement within the Accor Hotels group

Health and Wellness Benefits: Comprehensive health insurance coverage

Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication

Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible

Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance

Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture

Transportation Services: Transportation services

Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle