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Front Office Team Lead

hace 2 meses

Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

Company Overview: Hilton Diagonal Mar is a leading hospitality company that prides itself on delivering exceptional guest experiences.

Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office operations, ensuring a consistently high standard of service, and providing exceptional guest experiences.

Key Responsibilities:

  1. Front Desk Operations: Supervise and manage the front desk team to ensure seamless check-in/check-out processes, guest requests, and concierge services.
  2. Guest Service: Provide exceptional guest service, ensuring that all guests feel welcome and valued.
  3. Team Management: Lead and motivate the front desk team to achieve high standards of service and performance.
  4. Sales and Revenue: Maximize sales revenues through up-selling and marketing programs.
  5. Guest Complaints: Manage and resolve guest complaints promptly and professionally.
  6. Communication: Maintain good communication and work relationships with all hotel departments.

Requirements:

  1. Front Office Experience: Minimum 2 years of experience in a front office role in a hotel environment.
  2. Language Skills: Fluently bilingual in Spanish and English, with French as an asset.
  3. Commercial Awareness: Strong commercial/business awareness and demonstration of sales capabilities.
  4. Work Ethic: Calm, organized work ethic with the ability to prioritize and meet deadlines.
  5. Leadership Skills: Excellent supervisory, inter-personal, and communication skills.

What We Offer:

Hilton Diagonal Mar is committed to creating a diverse and inclusive work environment that values and respects all employees. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.