Front Office Supervisor

hace 2 días

Barcelona, Barcelona, España Hyatt Hotels Corporation A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hyatt Hotels Corporation. As a key member of our front office team, you will be responsible for leading our agents who handle guest registration and communication of hotel services and promotions.

Key Responsibilities
  • Lead a team of front office agents in providing exceptional guest service and ensuring a seamless registration process.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Process payments and respond to guest inquiries in a timely and professional manner.
  • Collaborate with senior leadership to develop and assume basic management responsibilities.
  • Coach, direct, and train team members to ensure they have the skills and knowledge needed to excel in their roles.
Requirements
  • Strong leadership, communication, and relationship-building skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Experience in front office operations and a thorough understanding of hotel services and promotions.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Complimentary hotel nights and discounted food and beverage at Hyatt Outlets.

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