Front Office Supervisor

hace 24 horas


Barcelona, Barcelona, España Reconocida Empresa A tiempo completo
{"h1": "Front Office Supervisor", "p": "We are seeking a skilled Front Office Supervisor to lead our front desk team and provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our visitors, while also managing the day-to-day operations of the front desk.

Responsibilities:

* Ensure the front desk is tidy and well-stocked with necessary supplies
* Train and supervise staff, including receptionists and bellboys
* Schedule shifts and ensure timely and accurate customer service
* Handle complaints and specific customer requests
* Welcome and lead the incorporation of new colleagues
* Troubleshoot emergencies and ensure company policies and security requirements are met
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Register guests and collect necessary information
* Welcome guests upon arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Upsell additional facilities and services, when appropriate

Minimum Requirements:

* Work experience as a Shift Supervisor or similar role
* Experience with hotel reservations software
* Understanding of how travel planning websites operate
* Customer service attitude
* Excellent communication and organizational skills
* Ability to communicate fluently in English and Spanish

Benefits and Fun:

* Discounts in company hotels and restaurants
* Discounts in local and international shops and services
* Birthday day off
* Christmas detail
* Flexible compensation
* In House Experience
* Regular team get-togethers and Company Drinks

Conditions:

* Direct contract with Sir Victor Hotel
* Contract: permanent
* Salary: 2100€ gross per month
"}
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