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Front Office Supervisor

hace 2 meses

Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Diagonal Mar. As a key member of our front desk operations, you will be responsible for ensuring a seamless and exceptional guest experience.

Key Responsibilities
  • Supervise Front Desk Operations: Oversee the daily activities of the front desk team, ensuring that all guests receive a consistently high level of service.
  • Guest Service and Support: Provide exceptional guest service, responding promptly to guest requests, inquiries, and complaints.
  • Team Management: Supervise and train front desk staff, promoting a positive and productive work environment.
  • Sales and Revenue Growth: Maximize sales revenue through effective up-selling and marketing of hotel products and services.
  • Communication and Collaboration: Maintain effective communication and relationships with all hotel departments, ensuring seamless guest service delivery.
Requirements
  • Front Office Experience: Proven experience in a front office or hotel operations role.
  • Language Skills: Fluency in Spanish and English, with French as an asset.
  • Commercial Awareness: Strong commercial awareness and sales capabilities.
  • Leadership and Communication Skills: Excellent supervisory, interpersonal, and communication skills.
About Us

Hilton Diagonal Mar is committed to creating a diverse and inclusive work environment that values and respects all individuals. We believe in fostering a culture of equity, empathy, and understanding, where every team member can thrive and be their authentic self.