Front Office Supervisor

hace 7 días


Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

Job Summary:

A Front Office Supervisor at Hilton Diagonal Mar is responsible for overseeing the front office activities between the Guest, the hotel, and the various hotel departments. This role requires a strong commercial/business awareness and demonstration of sales capabilities.

Key Responsibilities:

  • Supervise Front Desk operations during assigned shifts to a consistently high standard.
  • Ensure shift team members have current knowledge of hotel products, services, pricing, and special promotional offers.
  • Advise shift team members of any special events or VIP Guests in the hotel that day.
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
  • Maximize sales revenues through up-selling and marketing programs.
  • Manage Guest requests, inquiries, and complaints promptly and completely.
  • Meet, greet, and direct guests who enter the lobby area.
  • Maintain good communication and work relationships in all hotel areas.
  • Manage, record, and resolve guest complaints.
  • Main point of contact for VIP guests.
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

About Us:

Hilton Diagonal Mar is committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures, and viewpoints. We foster an environment where Team Members can be their authentic selves.


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