Supervisor de Front Office

hace 2 días


Barcelona, Barcelona, España Hilton Barcelona A tiempo completo

Desarrolla tu carrera en el sector hotelero con nosotros.

En el Hilton Barcelona estamos buscando un/a Supervisor de Front Office para formar parte de nuestro equipo de Atención al Cliente. El hotel cuenta con 290 habitaciones y ofrece servicios de alta calidad a nuestros huéspedes.

Responsabilidades del puesto:

  • Asegurar la experiencia óptima de los clientes incluyendo las tareas pertinentes.
  • Maximizar la ocupación y utilizar técnicas de up-selling para promover los servicios e instalaciones del hotel.
  • Revisar, comprobar y mantener a los miembros del equipo y al Manager informado sobre cualquier información relevante de cada turno.
  • Supervisar el desempeño de los miembros del equipo de Front Office en todas sus tareas.
  • Resolver las quejas de los clientes de una forma rápida, amistosa y eficiente.

Requisitos:
Experiencia en el sector hotelero. Conocimientos básicos de gestión de equipos y habilidades de liderazgo. Capacidad para trabajar en un entorno de alta demanda y resolver problemas de manera efectiva.

¿Qué ofrecemos?
Una oportunidad para desarrollar tu carrera en un entorno dinámico y profesional. Una remuneración competitiva y un paquete de beneficios que incluye días de vacaciones, descuentos en servicios del hotel y otros beneficios.
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