Front Office Supervisor
hace 3 semanas
**About the Role**
We are seeking a highly skilled Front Office Supervisor to join our pre-opening team at SLS Barcelona. As a key member of our front office team, you will be responsible for ensuring the operational efficiency of all front office areas during shift and delivering exceptional service to our guests.
**Key Responsibilities**
* Manage the arrival and departure processes for all guests, ensuring accurate data entry in all systems.
* Schedule, assign daily work, lead pre-shift meetings, and train team members.
* Monitor and evaluate team member performance.
* Coordinate with Housekeeping to track room readiness for check-in.
* Support team members in handling guest inquiries and resolving complaints in a timely and friendly manner.
* Provide accurate and timely information about hotel amenities, services, and local attractions.
* Handle cash and credit transactions, ensuring accurate guest billing.
* Maintain a deep understanding of local events and attractions to provide guests with valuable information.
**Requirements**
* Minimum of 2 years of front office experience in an upscale or lifestyle brand hotel.
* Previous experience with pre-opening hotel operations is a plus.
* Strong understanding of the SLS brand values and ability to embody them.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, and dynamic individual with a high level of attention to detail and passion for hospitality.
* Excellent verbal and written communication skills, with fluency in Spanish and English.
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