Front Office Supervisor
hace 2 semanas
As a Front Desk Supervisor at Hilton Diagonal Mar, you will be responsible for overseeing the front office activities between guests, the hotel, and various hotel departments. This role requires strong commercial/business awareness, excellent supervisory, interpersonal, and communication skills, as well as a passion for delivering exceptional levels of guest service.
Key Responsibilities:
Supervise front desk operations during assigned shifts to a consistently high standard.
Ensure shift team members have current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
Advise shift team members of any special events or VIP guests in the hotel that day.
Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.
Maximize sales revenues through up-selling and marketing programs.
Manage guest requests, inquiries, and complaints promptly and completely.
Meet, greet, and direct guests who enter the lobby area.
Maintain good communication and work relationships in all hotel areas.
Manage, record, and resolve guest complaints.
Maintain the professional appearance of the front desk with a focus on hospitality and guest service.
Requirements:
Front office experience in hotels.
Fluently in Spanish and English.
French is a plus.
Strong commercial/business awareness and demonstration of sales capabilities.
Calm, organized work ethic with the ability to prioritize and meet deadlines.
Excellent supervisory, interpersonal, and communication skills.
A passion for delivering exceptional levels of guest service.
About Us:
Hilton Diagonal Mar is committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientations, nationalities, ethnicities, disabilities, cultures, and viewpoints. We foster an environment where team members can be their authentic selves and provide meeting places for people to connect, creating a welcoming environment for all.
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