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Front Office Team Member

hace 1 mes

Barcelona, Barcelona, España Accor Hotels A tiempo completo

Job Summary

We are seeking a highly organized and customer-focused individual to join our Front Office team as a Front Office Assistant. The successful candidate will be responsible for delivering exceptional service to our guests, ensuring a seamless and personalized experience throughout their stay.

Key Responsibilities

  • Provide exceptional service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Assist with guest check-in and check-out, ensuring accurate and efficient processing of room assignments and payments.
  • Manage guest requests and complaints, escalating issues to management as necessary.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and recreation.
  • Contribute to the development and implementation of front office operations, identifying areas for improvement and suggesting solutions.

Requirements

  • Relevant experience in front office and customer service management.
  • Exceptional communication and issue resolution skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Strong leadership skills, with the ability to motivate and support a high-performing team.
  • Fluent English, both written and spoken.

What We Offer

As a Front Office Assistant with Accor Hotels, you will have the opportunity to work with a dynamic and customer-focused team, delivering exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.