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Front Office Team Member

hace 1 mes

Barcelona, Barcelona, España SLS A tiempo completo

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring a high level of satisfaction.
  • Manage the arrival and departure processes for guests, ensuring accuracy in all systems.
  • Handle cash and credit transactions, maintaining accuracy in guest billing.
  • Address guest complaints and inquiries promptly, striving for swift and satisfactory resolution.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
  • Record and act on guest preferences, handling messages, requests, questions, and concerns.
  • Ensure all guests are quoted the correct rate as per the selling strategy and website.
  • Respond to telephone calls in a timely and efficient manner.
  • Report any issues to the correct department and verify completion.
  • Maintain the reception and public areas in a clean, tidy, and presentable state.

Requirements:

  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a plus.
  • Ability to multitask and work in a fast-paced environment.
  • Proactive, positive, energetic, dynamic, empathetic, team-worker, with a high-level attention to detail and passion for hospitality.
  • Excellent verbal and written communication skills. Fluency in Spanish and English.
  • Ability to make a positive impact on the team, guests, and colleagues.
  • Capacity to learn quickly and adapt to SLS's unique culture.
  • Humble and open to ideas, with a willingness to try new approaches.
  • Desire to be part of a team that works hard, supports each other, and has fun.

What's in it for you:

  • The opportunity to join a dynamic, innovative, and international group committed to building a global brand.
  • The chance to challenge the norm and work in a creative and rewarding environment.
  • Part of a team passionate about creating great hospitality experiences and exploring new locations.
  • A competitive package and opportunities for development.
  • Excellent discounts across the Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.