Front Office Representative
hace 4 semanas
At SLS Barcelona, we are seeking a dedicated and enthusiastic Hotel Front Office Representative to join our pre-opening team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a high level of guest satisfaction, and maintaining a warm, welcoming atmosphere for all our guests.
Key Responsibilities
• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
• Greet and assist guests in a courteous and professional manner.
• Handle cash and credit transactions, ensuring the accuracy of guest billing.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
Requirements
• Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a plus.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, empathetic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills.
• Fluent in Spanish and English.
What We Offer
• The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences and exploring new locations.
• Plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.
What's In It For You
• The chance to make a positive impact on our guests, your team, and colleagues alike.
• The opportunity to learn quickly and adapt to SLS's unique culture.
• A team that works hard, supports each other, and has fun along the way.
Why SLS Barcelona
• SLS Barcelona is a leading hotel brand that offers a unique and innovative approach to hospitality.
• We are committed to building a global brand that is both creative and rewarding.
• Our team is passionate about creating great hospitality experiences and exploring new locations.
How to Apply
If you are a motivated and enthusiastic individual with a passion for hospitality, please submit your application to join our team at SLS Barcelona.
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