Front Office Representative
hace 4 semanas
Key Responsibilities:
As a Front Office Agent, you will be the primary point of contact for guests, handling transactions, offering local insights, and anticipating their needs to create a seamless experience. You will also be responsible for creating a warm atmosphere that makes our guests feel at home.
Reporting Structure:
You will report directly to the Front Office Supervisor.
Day-to-Day Tasks:
- Be the warm welcome that kicks off a memorable guest experience
- Support the Front Office Supervisors in all required tasks
- Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests
- Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay
- Handle cash and credit transactions
- Swiftly check guests in and out, taking IDs, handing out room keys, and controlling and releasing safety deposit boxes
- Record and act on guests' preferences and handle their messages, requests, questions, and concerns
- Be a trusted contact for all guests, helping them with anything from bill issues to local knowledge
- Stay safe at all times, following our safety procedures and reporting incidents
- Take pride in your appearance and place as a brand ambassador
- Stay informed about events and activities on the day's schedule
Requirements:
We are looking for a proactive, positive, energetic, dynamic, empathetic, team-worker with a passion for service. You should have a Bachelor's degree in hospitality or a related field and 2+ years of experience working in the Front Office department. Fluency in local language and English is required, with additional languages being highly valuable.
What We Offer:
We offer a range of benefits, including discounted international room rates, meals while on duty, private health insurance discounts, and access to Kimpton Benefits, our platform with exclusive discounts for employees. We also provide a cool work environment, opportunities for professional growth, training programs, and access to IHG's training tool. Uniforms and laundry services are also provided.
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