Front Office Representative
hace 1 semana
Empresas: Kimpton Vividora Barcelona
Your day-to-day:
Be the warm welcome that starts a memorable guest experience.
Collaborate with Front Office Supervisors to ensure seamless task execution.
Recognize IHG Rewards Club and Kimpton Karma members, as well as returning guests, in person or on the phone.
Process and manage guest bookings, up-selling opportunities, and provide information on ways to enhance their stay.
Handle cash and credit transactions efficiently.
Ensure a smooth check-in and check-out process for guests – take IDs, hand out room keys, and control and release safety deposit boxes.
Anticipate and meet guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Be a trusted contact for all guests, providing assistance with issues and offering local knowledge when needed, and looping in management when necessary.
Maintain a safe environment at all times, following our safety procedures and reporting incidents, and wearing protective gear as required.
Take pride in your appearance and serve as a brand ambassador for Kimpton Vividora Barcelona.
Stay informed about the day's schedule and events.
What to expect from us:
Discounted international room rates.
Opportunities for professional growth within one of the largest hospitality companies.
Access to training programs and IHG's training tool.
Uniform and laundry service.
Meals while on duty.
Private health insurance discount.
Kimpton Benefits: our platform with exclusive discounts for employees.
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