Front Office Representative

hace 3 días

Barcelona, Barcelona, España Werfen A tiempo completo
Job Title: Front Office Representative

At Werfen, we are seeking a highly skilled Front Office Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring the timely and accurate fulfillment of customer orders.

Key Responsibilities:
  • Administer day-to-day activities of customer order management, including handling customer inquiries, processing returns, and resolving customer issues promptly.
  • Oversee order release through tasks created due to data or stock management.
  • Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
  • Identify potential obstacles in the fulfillment process and work with stakeholders to take corrective action.
Requirements:
  • Preferably a bachelor's degree related to supply chain management, logistics, business administration, or engineering.
  • Two to three years of experience in supply chain, logistics, or a related function and at least one year of customer service experience is preferred.
  • Some sort of commercial/selling experience is recommendable.
Skills and Competencies:
  • Communication skills, including verbal, written, and presentation.
  • Interpersonal skills.
  • Analytical, decision-making, and problem-solving skills.

We are looking for a highly motivated and organized individual who can work well under pressure and as part of a team. If you are a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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