Front Office Representative
hace 3 días
At Kimpton Vividora Barcelona, we're looking for a talented Front Office Agent to join our team. As the first point of contact for our guests, you'll be responsible for creating a warm and welcoming experience that sets the tone for their stay.
Your Key Responsibilities:- Support the Front Office Supervisors in all required tasks
- Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests
- Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay
- Handle cash and credit transactions
- Swiftly check guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns
- Discounted international room rates
- Room for professional growth in one of the largest hospitality companies
- Training programs and access to IHG's training tool
- Uniform and laundry service
- Meals while on duty
- Private health insurance discount
- Kimpton Benefits: our platform with exclusive discounts for employees
- Bachelor's degree in hospitality or related field
- 2+ years of experience working in the Front Office department
- Must be fluent in local language and English; additional languages will be highly valuable
- Proactive, positive, energetic, dynamic, empathetic, team-worker, and with passion for service
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