Front Office Representative

hace 3 días


Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completo
Be the Face of Our Hotel

At Kimpton Vividora Barcelona, we're looking for a talented Front Office Agent to join our team. As the first point of contact for our guests, you'll be responsible for creating a warm and welcoming experience that sets the tone for their stay.

Your Key Responsibilities:
  • Support the Front Office Supervisors in all required tasks
  • Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests
  • Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay
  • Handle cash and credit transactions
  • Swiftly check guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns
What We Offer:
  • Discounted international room rates
  • Room for professional growth in one of the largest hospitality companies
  • Training programs and access to IHG's training tool
  • Uniform and laundry service
  • Meals while on duty
  • Private health insurance discount
  • Kimpton Benefits: our platform with exclusive discounts for employees
Requirements:
  • Bachelor's degree in hospitality or related field
  • 2+ years of experience working in the Front Office department
  • Must be fluent in local language and English; additional languages will be highly valuable
  • Proactive, positive, energetic, dynamic, empathetic, team-worker, and with passion for service


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