Front Office Team Member

hace 2 semanas

Barcelona, Barcelona, España Sls A tiempo completo
Front Office Agent Role

At SLS Barcelona, we are seeking a skilled Front Office Agent to join our pre-opening team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a high level of satisfaction and a seamless experience.

Key Responsibilities:
  • Provide a naturally friendly, helpful, and responsive level of service to all guests.
  • Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle cash and credit transactions, ensuring the accuracy of guest billing.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns.
  • Ensure all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Report any issues to the correct department and check to ensure the work has been completed.
  • Ensure that the reception and public areas are clean, tidy, and presentable at all times.

Requirements:
  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Someone who understands, celebrates, and embraces the SLS brand values.
  • Ability to multitask and work in a fast-paced environment.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.

What We Offer:
  • The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

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