Front Office Team Lead

hace 4 días


Barcelona, Barcelona, España Accor A tiempo completo

SLS Barcelona, a 5-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to the waterfront district. Here, the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.

The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Job Description
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints in a timely, friendly and efficient manner
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions

We are seeking a highly motivated and experienced Front Office professional to lead our front office team. As a key member of the management team, you will be responsible for ensuring seamless guest service delivery, managing front office operations, and coaching team members to deliver exceptional customer experience.

Requirements
  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel
  • Previous experience with pre-opening of a hotel is a big plus
  • Excellent verbal and written communication skills

We offer a competitive salary of approximately €45,000 per year, based on the current market conditions and the hotel's location. The role also comes with excellent benefits, including discounted rates across the entire Ennismore family of brands and opportunities for career growth and development within the company.

About Us

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.


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