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Front Desk Team Lead
hace 2 meses
About the Role:
The Front Desk Supervisor is a key member of our team at Aire Ancient Baths Copenhagen, responsible for supporting the Front Desk Manager in coordinating all reception activities and supervising the team. This role requires an energetic and customer-focused individual who is passionate about delivering exceptional guest experiences.
Key Responsibilities:
- Client Experience: Ensure a seamless and personalized experience for our guests, aligned with our high standards.
- Team Management: Support the Front Desk Manager in supervising and developing the team, ensuring excellent communication and collaboration.
- Operations: Coordinate with the Contact Centre, oversee daily briefings, inventory, and sales, and prepare reports for management.
- People Development: Assist in recruitment, training, and team development, promoting a positive and collaborative team environment.
Requirements:
- 2 years of experience in the Hospitality or Wellness sector.
- 6 months of experience in team management.
- Previous experience in Front Desk is desired.
- Fluency in English is required, with Catalan being a plus.
- Excellent customer service skills and ability to multitask.
What We Offer:
- Permanent contract.
- Aire gift experience on your birthday.
- 30% off in all our experiences.
