Front Desk Operations Manager
hace 6 días
Job Summary
As a key member of the Front Office team at Marriott International, the Assistant Front Desk Manager plays a vital role in ensuring seamless guest experiences and exceptional service standards. Reporting to the Front Office Manager, this dynamic professional will oversee the daily operations of the front desk, supervise staff, and drive results-oriented initiatives to maximize departmental performance.
Key Responsibilities
• Lead and motivate a high-performing front desk team to deliver exceptional guest service and achieve business objectives
• Develop and implement strategies to enhance the guest experience, improve service quality, and increase customer satisfaction
• Collaborate with the Front Office Manager to set departmental goals, prioritize tasks, and allocate resources effectively
• Foster a culture of open communication, respect, and teamwork among team members
• Monitor and address guest complaints, resolving issues promptly and fairly
• Stay up-to-date with industry trends, best practices, and Marriott International's service standards to ensure continuous improvement
Requirements
• High school diploma or equivalent required; 2 years of experience in guest services, front desk, or a related field preferred
• Strong leadership and interpersonal skills, with the ability to motivate and develop team members
• Excellent communication and problem-solving skills, with a focus on delivering exceptional guest experiences
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Familiarity with Marriott International's service standards and policies
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