Front Desk Operations Manager

hace 2 días


Barcelona, Barcelona, España Hotel Arts Barcelona A tiempo completo
Hotel Arts Barcelona Job Description

We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Hotel Arts Barcelona.

About the Role:

  • Supports the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Key Responsibilities:

Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Advocates sound financial/business decision making and demonstrates honesty/integrity.
  • Leverages employee recognition to foster a positive work environment.
Managing Day-to-Day Operations
  • Manages day-to-day operations, ensuring quality, standards, and meeting the expectations of customers daily.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts.
Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs.
  • Empowers employees to provide excellent customer service.

Requirements:

  • High school diploma or GED.
  • 2 years of experience in guest services, front desk, or a related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.

Working at Hotel Arts Barcelona:

As a Front Desk Operations Manager at Hotel Arts Barcelona, you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with a talented team to deliver exceptional customer experiences. If you are a motivated and results-driven individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.



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