Front Desk Team Lead

hace 1 semana


Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo
Job Summary:

The Front Desk Supervisor is a key member of our team, responsible for supporting the Front Desk Manager in coordinating all reception activities and supervising the team. As a Front Desk Supervisor, you will be an energetic team player who has a passion for engaging and assisting high-end clientele.

Key Responsibilities:

Client Experience:
• Ensure a suitable environment aligned with AIRE's guidelines.
• Monitor team compliance and resolve client experience issues.
• Propose and implement experience improvements.
• Support clients during check-in, check-out, and provide feedback to management.
• Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.

Management:
• Support VIP and group bookings, ensuring smooth shifts.
• Coordinate with the Contact Centre.
• Oversee daily briefings, inventory, and sales.
• Prepare reports on incidents, improvements, and events for management.

Team Development:
• Assist the manager in recruitment, training, and team development.
• Offer feedback and suggest training for performance improvement.
• Promote a positive, collaborative team environment.
• Help plan and supervise daily tasks and coordinate employee rotations.

Requirements:
• 2 years of previous experience within the Hospitality or Wellness sector.
• 1 year of previous experience in team management.
• Previous experience in Front Desk is desired.
• You are fluent in English.
• Fluency in Catalan is a big plus.
• You are customer-oriented and enjoy communicating with people.
• You are multitasking.
• You are flexible and able to work late shifts and holidays.

What We Offer:
• Permanent contract.
• AIRE gift experience on your birthday.
• 30% off in all our experiences.
• Be part of an engaged, hard-working, and united team.
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