Customer Service Team Leader
hace 4 semanas
Sales and Sales Support
Support and initiate follow-up actions by contacting customers to contribute to effective customer communication. Answer questions about product assortment and applications, quoting prices and delivery times. Renegotiate contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales.
Order Processing and Data Management
Handle incoming orders to realize timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying potential problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding. Update product data in the relevant systems for an up-to-date insight in products, prices and other relevant information.
Customer Relationship Management
Manage records and handle all customer requests and incoming orders in line with company policies and procedures. Register, administer and update all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems for timely, accurate and complete insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be processed correctly.
Customer Satisfaction
Log and resolve all customer problems/requests within prescribed timescales to maintain customer confidence. Provide support to customers on the most common standard problems, questions, complaints, etc. Monitor progress of delegated or escalated problems/complaints and keep the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system.
Continuous Improvement
Signal bottlenecks in (work) processes, procedures and/or systems and contribute to the change/optimization of the department. Communicate with clients and inform them about solutions to problems/complaints.
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Customer Service Team Leader
hace 3 semanas
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Madrid, Madrid, España Msx International Inc. A tiempo completoAt MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.Objective: Our Team Lead will oversee a...
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Customer Service Team Leader
hace 1 día
Madrid, Madrid, España Msx International Inc. A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. As a Team Leader, you will be responsible for guiding and supporting a team of customer service agents, ensuring they deliver exceptional support to our clients.About the RoleAs a Customer Service Team Leader, your key responsibilities will...
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Customer Service Team Leader
hace 1 día
Madrid, Madrid, España Msx International Inc. A tiempo completoJob Title: Customer Service Team LeaderAbout MSX International Inc.Making a difference in the automotive sector, we empower Movers and Makers to thrive. With over 5,000 employees across 80 countries, our industry-leading expertise spans various areas.
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Madrid, Madrid, España Msx International Inc. A tiempo completo**Job Overview**At Msx International Inc., we are seeking a seasoned Customer Service Team Leader and Operations Manager to join our team in Madrid or Barcelona. This is an exciting opportunity for an experienced professional to lead a team of customer service agents and drive business growth.**Job Description**Supervise and support a team of customer...
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Customer Service Team Leader
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Madrid, Madrid, España Msx International Inc. A tiempo completoJob Summary: We are seeking an experienced Customer Service Team Leader to lead a team of agents in delivering exceptional customer support and meeting key performance metrics.About Us: Msx International Inc. is a global company with over 5,000 employees based in more than 80 countries. Our teams provide industry-leading expertise in the automotive sector,...
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Customer Service Team Leader
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Customer Service Team Leader
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Leader del Team di Servizio Clienti
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Customer Service Team Manager
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Customer Service Team Lead
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Customer Service Team Leader
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Customer Service Team Lead
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Customer Service Team Lead
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Madrid, Madrid, España Victorian Plumbing A tiempo completoJob Title: Customer Service Team LeadAbout Us: Victorian Plumbing is a dynamic and rewarding company that values exceptional customer service. We're seeking a talented individual to lead our customer service team and drive excellence in every interaction.Estimated Salary: £35,000 - £45,000 per annum, depending on experience.Job Description:We're looking...
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Customer Service Team Leader
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Customer Service Team Lead with Global Expertise
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Madrid, Madrid, España Msx International Inc. A tiempo completoJob DescriptionAt Msx International Inc., we seek an exceptional Customer Service Team Lead to join our team in Madrid or Barcelona. This full-time indefinite contract offers a 40-hour workweek, Monday through Friday.About the RoleAs a key member of our team, you will guide and support a group of customer service agents, ensuring they meet project...