Customer Support Team Leader With Dutch/Flemish
hace 3 días
**Job Overview**
Wibit Consulting & Services (Wibitcs) is seeking a highly skilled CUSTOMER SUPPORT TEAM LEADER WITH DUTCH/FLEMISH to join their team in Riga, Latvia. The ideal candidate will have at least 1+ year of experience in a BPO/call centre environment and be proficient in Dutch/Flemish (C1) and English (B2).
**Key Responsibilities**
- Motivate and develop team members to drive process performance and achieve service level agreements (SLAs)
- Manage team performance, shrinkage, productivity, and attrition targets
- Ensure effective communication with internal and external contacts
- Delegate daily volumes within the team and coordinate activities to meet customer key performance indicators (KPIs)
- Create and implement process improvements to enhance operations and efficiency
**Requirements**
- Proficient in Dutch/Flemish (C1) and fluent in English (B2)
- At least 1+ year of experience in a BPO/call centre environment as a Team Leader
- Excellent people management and communication skills
- Strong analytical and problem-solving capabilities
- Ability to drive initiatives and implement process improvements
**What We Offer**
- Paid startup training and professional development sessions
- 8 hours shifts within the line operating hours from Monday to Friday
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
**Estimated Salary:** €38,000 - €45,000 per annum, depending on experience.
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