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Customer Support Team Leader With Dutch/Flemish

hace 1 mes

Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

**Job Overview**

Wibit Consulting & Services (Wibitcs) is seeking a highly skilled CUSTOMER SUPPORT TEAM LEADER WITH DUTCH/FLEMISH to join their team in Riga, Latvia. The ideal candidate will have at least 1+ year of experience in a BPO/call centre environment and be proficient in Dutch/Flemish (C1) and English (B2).

**Key Responsibilities**

  • Motivate and develop team members to drive process performance and achieve service level agreements (SLAs)
  • Manage team performance, shrinkage, productivity, and attrition targets
  • Ensure effective communication with internal and external contacts
  • Delegate daily volumes within the team and coordinate activities to meet customer key performance indicators (KPIs)
  • Create and implement process improvements to enhance operations and efficiency

**Requirements**

  • Proficient in Dutch/Flemish (C1) and fluent in English (B2)
  • At least 1+ year of experience in a BPO/call centre environment as a Team Leader
  • Excellent people management and communication skills
  • Strong analytical and problem-solving capabilities
  • Ability to drive initiatives and implement process improvements

**What We Offer**

  • Paid startup training and professional development sessions
  • 8 hours shifts within the line operating hours from Monday to Friday
  • Relocation support
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Team-building activities

**Estimated Salary:** €38,000 - €45,000 per annum, depending on experience.