Customer Service Representative for Language Education
hace 4 semanas
We are seeking a highly skilled Customer Service Representative to join our B2C Customer Care Team based in Barcelona, Spain. Reporting to the B2C Customer Care Manager, you will be responsible for operating the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs.
Your main tasks will be:
- Admitting direct clients, ensuring you are their primary point of contact after sales staff has confirmed the booking
- Entering student information onto our booking systems
- Confirming bookings within our 24 working hours max policy (48h during high season) – creating invoices, booking confirmation, and visa letter when necessary
- Supporting customers with any inquiries they may have before their arrival at school via calls or emails
- Collecting payments and all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance, etc.
You will work closely with Sales, Student Support, Summer camps teams, as well as Operations and Finance teams to ensure seamless customer experience.
Key requirements include:
- Experience in Customer Service and/or Admissions in travel & tourism or language education industry
- Professional knowledge of Microsoft Office
- Italian level required (C1/C2) with very high English
We are looking for a highly motivated and organized individual who can build strong relationships with our customers and provide exceptional service.
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Customer Service Representative for Language Education
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Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completoJob Title: Customer Service Representative for Language EducationCompany Description: Alpadia Language Schools Sa is a leading provider of language education travel services. We are seeking a highly skilled Customer Service Representative to join our team.Job Description:We are looking for a Customer Service Representative to provide exceptional support to...
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Customer Service Representative for Language Education
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Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completoJob Description:We are seeking a highly skilled Customer Service Representative to join our team at Alpadia Language Schools. As a key member of our B2C Customer Care Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Admit clients to our language programs,...
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Customer Service Representative for Language Education
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Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completoJob Description:We are seeking a highly skilled Customer Service Representative to join our team at Alpadia Language Schools Sa. As a key member of our B2C Customer Care Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Admit students and process bookings...
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Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our B2C Customer Care Team based in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded throughout their language learning journey with Alpadia...
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