Customer Service Representative for Language Education

hace 4 semanas


Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our B2C Customer Care Team based in Barcelona, Spain. Reporting to the B2C Customer Care Manager, you will be responsible for operating the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs.

Your main tasks will be:

  • Admitting direct clients, ensuring you are their primary point of contact after sales staff has confirmed the booking
  • Entering student information onto our booking systems
  • Confirming bookings within our 24 working hours max policy (48h during high season) – creating invoices, booking confirmation, and visa letter when necessary
  • Supporting customers with any inquiries they may have before their arrival at school via calls or emails
  • Collecting payments and all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance, etc.

You will work closely with Sales, Student Support, Summer camps teams, as well as Operations and Finance teams to ensure seamless customer experience.

Key requirements include:

  • Experience in Customer Service and/or Admissions in travel & tourism or language education industry
  • Professional knowledge of Microsoft Office
  • Italian level required (C1/C2) with very high English

We are looking for a highly motivated and organized individual who can build strong relationships with our customers and provide exceptional service.



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