Customer Service Operations Manager for Language Schools
hace 1 mes
Company Overview
Kaplan Languages Group, part of Kaplan Inc., is a leading provider of language education travel services. With a network of schools and summer camps across seven countries, we offer a unique opportunity to work with students from over 100 countries.
Salary: €30,000 - €40,000 per year, depending on experience.
Job Description
We are seeking an experienced Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain. As the main point of contact for direct clients, you will be responsible for ensuring smooth admissions operations and providing exceptional customer service.
Main Tasks:
- Admissions for direct clients
- Entering student information onto our booking systems
- Confirming bookings within our 24 working hours max policy (48h during high season)
- Supporting customers with inquiries via calls or emails
- Collecting payments and pre-arrival information
- Establishing trust between you and the customer
- Helping clients navigate our student portal
- Managing complaints and liaising with management
Required Skills and Qualifications
We are looking for someone with experience in Customer Service and/or Admissions in the travel and tourism industry. You should have a strong knowledge of Microsoft Office and proficiency in Italian (C1/C2) with very high English skills. Additional languages are a plus. Ability to prioritize effectively and work to tight deadlines is essential.
Benefits
This role offers a competitive salary, opportunities for professional growth and development, and the chance to work with a diverse group of people from around the world.
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