Customer Relationship Manager for Language Travel
hace 1 mes
We are seeking a skilled Customer Relationship Manager to join our team in Barcelona, Spain. As the first point of contact for our direct clients, you will be responsible for ensuring seamless admissions operations and providing exceptional customer service.
About UsAlpadia Language Schools Sa is part of Kaplan Inc., the Kaplan Languages Group (KLG). We operate a network of language schools and summer camps across seven countries, catering to students from over 100 countries.
Your RoleYou will report to the B2C Customer Care Manager and collaborate closely with Sales, Student Support, Summer camps teams, Operations, and finance departments. Your key responsibilities will include:
- Admissions for direct clients, providing clear guidance on booking procedures and timelines
- Entering student information onto our booking systems, ensuring accurate and timely data entry
- Confirming bookings within our 24-hour max policy, including creating invoices, booking confirmations, and visa letters as needed
- Supporting customers through various channels, addressing inquiries and resolving issues efficiently
- Celebrating client loyalty by offering personalized solutions and enhancements to their experience
To succeed in this role, you should possess:
- A minimum of 1 year's experience in Customer Service or Admissions within the travel & tourism or language education industry
- Professional knowledge of Microsoft Office
- An Italian level of C1/C2 proficiency, with excellent English communication skills
- Ability to prioritize tasks effectively and manage high-volume communications
- Sales & Service orientation, with experience handling customer complaints and issues
- NIE and Social Security number already processed
This is a full-time, permanent position offering:
- A dynamic work environment where corporate ethics and sustainable development matter
- Competitive salary: €35,000 - €45,000 per annum, depending on experience
- Free language courses abroad every year
- Discounts on medical insurance
- Free coffee and tea, and fresh fruit on Thursdays
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