Data Service Operations Coordinator
hace 3 semanas
About the Role
We are seeking a skilled Operations Technician to ensure the smooth operation of our services and maintain high-quality standards. This role involves working closely with the EGA Team Head and various professionals, including system administrators, developers, data curators, project managers, and helpdesk staff, to coordinate Helpdesk activities, develop core services, and operate with partners and relevant projects.
The successful candidate will provide oversight and planning for the EGA helpdesk and operations team, coordinating day-to-day priorities, identifying training needs, ensuring a consistent high-quality customer experience, and ensuring continuity of helpdesk and operations service.
About the European Genome-Phenome Archive (EGA)
The EGA is a resource for permanent secure archiving and sharing of human genomics data, hosting over 16 petabytes of data, including more than 3700 studies and 8600 datasets. The EGA is co-managed by the Center For Genomic Regulation and the European Bioinformatics Institute and is an active partner in numerous international and national projects, contributing to establishing international standards in genomics and data security.
Key Responsibilities
- Coordinate and ensure smooth operation of services
- Work closely with EGA Team Head and professionals to develop core services and operate with partners
- Provide oversight and planning for EGA helpdesk and operations team
- Ensure consistency and quality in customer experience
- Ensure continuity of helpdesk and operations service
Salary
We offer a competitive salary of approximately €45,000 - €55,000 per year, depending on experience and qualifications.
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