Operations Data Coordinator
hace 1 semana
CPM International is a leading provider of customer service, sales, and technical support solutions globally. With operations in over 30 countries, we deliver tailored multilingual support to diverse markets.
Job Summary
We are seeking an Operations Data Coordinator to join our team. As an essential part of our data strategy, you will design, develop, and maintain insightful reports and dashboards to drive business decisions.
Main Responsibilities
- Owning and coordinating campaign reporting to ensure processes are up-to-date and easily accessible.
- Implementing and following agreed-upon processes for new and existing accounts.
- Delivering timely, accurate, and detailed reports to clients and internal teams.
- Creating monthly or quarterly business reviews to identify trends and opportunities.
- Proposing innovative solutions to optimize operations and meet client and company goals.
- Maintaining strong relationships with clients and addressing their needs.
- Strictly following all company policies and procedures.
- Collaborating with the team and taking on additional tasks as needed.
- Providing valuable insights to drive business decisions and improve customer experience.
Requirements
- Fluency in English (written and spoken).
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent written and verbal communication skills.
- Advanced Excel skills and knowledge of data management tools.
- Experience in data analysis and interpretation.
- Self-motivated and able to work independently.
- Proficiency in data analysis tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI).
Benefits
We offer a competitive salary range of €25,000-28,000 gross per year, along with various benefits:
- 39 hours/week work schedule.
- 24 calendar holidays per year / 2 accrued days per month.
- Paid Bank Holidays + 1 Extra Day in Lieu.
- Hybrid work model - 4 days per month at the office.
- Training: 2 weeks of office-based training to thoroughly prepare you for your new role.
- Office Location: Barcelona (La Sagrera).
- Award-winning career growth opportunities.
- Well-being support and resources.
- Exclusive offers and rewards.
- Discounted health insurance.
- LinkedIn learning and certifications.
- Referral program with bonuses.
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