Customer Service Representative

hace 3 días

Barcelona, Barcelona, España Ef Education First Gruppe A tiempo completo

About the Role:

We are seeking a highly motivated Customer Service Representative to join our team at EF Education First Gruppe. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our students, ensuring they have a positive experience with our EF English Live platform.

Key Responsibilities:

  • Welcoming and onboarding new students to EF English Live
  • Providing coaching and support to students to help them achieve their language learning goals
  • Communicating with students via various channels to ensure they are progressing and having a great experience
  • Resolving technical and teacher-related issues to ensure a seamless experience for our students

Requirements:

  • Fluent Spanish speaker with good communication skills in English (B2)
  • Excellent interpersonal skills and a natural ability to build strong relationships with students
  • A focus on providing great customer experience and a willingness to go above and beyond

What We Offer:

  • A dynamic and multicultural work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package

About EF Education First Gruppe:

At EF, we believe that the world is better when people try to understand one another. We have been helping millions of people see new places, experience new cultures, and learn new things about the world and about themselves since 1965. Our culturally immersive education programs turn dreams into international opportunities.

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