Customer Service Representative for Language Education

hace 3 días


Barcelona, Barcelona, España Alpadia Language Schools Sa A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Alpadia Language Schools Sa. As a key member of our B2C Customer Care Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Main Responsibilities

  • Provide timely and effective customer service to clients via phone, email, and chat
  • Process client bookings and manage their information on our booking systems
  • Confirm bookings within 24 working hours, creating invoices and visa letters as necessary
  • Support clients with inquiries and resolve any issues that may arise
  • Collect payments and necessary student pre-arrival information
  • Establish and maintain a high level of trust with clients
  • Collaborate with other Sales and Customer Care staff, operations, schools, and finance departments

Requirements
  • Experience in customer service and/or admissions in travel and tourism or language education industry
  • Professional knowledge of Microsoft Office
  • Italian language proficiency (C1/C2) with very high English
  • Ability to prioritize effectively and work to tight deadlines
  • Ability to handle customer complaints and issues in a diplomatic and sensitive manner

What We Offer
  • A dynamic work atmosphere
  • An environment where corporate ethics and sustainable development matter
  • Discounts on medical insurance
  • Free language courses abroad every year
  • Free coffee and tea
  • Free breakfast on Mondays and fresh fruit on Thursdays


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