Customer Experience Specialist
hace 4 semanas
About the Role: We are seeking a highly skilled Customer Experience Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across various touchpoints.
Key Responsibilities:
- Verify operations to confirm alignment with quality guidelines for new reviews and recertifications
- Provide reactive support for live advertisers via phone and/or email
- Examine reviews to confirm compliance with guidelines and publish or deny
- Work closely with partners to improve performance and quality results
- Collaborate with providers to improve leads results and retention operations
- Support ad-hoc operations work as needed
- Work in a fast-changing, fast-paced workplace
Requirements:
- English C2 level
- Experience in a fast-paced, scaled operations environment
- Experience working in a call center environment
- Experience working in a customer-facing role
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken
- Ability to produce high-quality work under strict deadlines
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
- Ability to work independently and complete day-to-day tasks with minimal supervision
Benefits:
- Full-time position (39 hours/week)
- Salary 19.200€ gross/year + up to 1.000€ gross/year in bonus
- This is a Hybrid working model in Barcelona
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
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