Bespoke Customer Experience Specialist

hace 3 semanas


Barcelona, Barcelona, España Bsport A tiempo completo
About Us

At bsport, we're revolutionizing boutique fitness and technology by providing a seamless experience for our partners. Since our inception in 2019, we've achieved remarkable milestones:

  • We've built a vibrant community of over 3 million users.
  • We've secured a Series A Fundraising of $4+ million in December 2022.
  • We've grown our team to more than 160 employees.

We're committed to becoming the leading tech partner for boutique studios in Europe and beyond. Join us on this exciting journey as we continue to push boundaries and innovate.

Your Role

As a Bespoke Customer Experience Specialist at bsport, your primary responsibility will be to deliver exceptional customer support across international markets. Your key tasks will include:

  • Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
  • Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.
  • Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
  • Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
  • Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
  • Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
Requirements

To succeed in this role, you'll need:

  • Proficiency in German as your primary language and fluency in English (other languages are a plus).
  • Strong written and verbal communication skills.
  • A customer-focused attitude with a positive outlook.
  • Experience with Intercom or similar customer support platforms is a plus.
  • The ability to multitask and prioritize effectively.
Benefits

We offer an attractive compensation package, including:

An estimated salary range of €45,000 - €60,000 per annum, based on experience and location.

A multicultural and international team environment.

A stimulating SaaS environment within a supportive and fast-growing company.

Balance work and life with one remote day per week.

Say goodbye to homesickness by working abroad for up to 2 weeks per year.

An office with snacks and fresh fruits available all day long.

Afterwork activities and drinks on our terrace to enjoy sunny Barcelona.

Health insurance fully covered by bsport.

Negotiated gym plan.

Take part in bsport team building and sport initiatives.

Supported by bsport on sick days.



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