Bespoke Customer Experience Specialist
hace 3 semanas
At bsport, we're revolutionizing boutique fitness and technology by providing a seamless experience for our partners. Since our inception in 2019, we've achieved remarkable milestones:
- We've built a vibrant community of over 3 million users.
- We've secured a Series A Fundraising of $4+ million in December 2022.
- We've grown our team to more than 160 employees.
We're committed to becoming the leading tech partner for boutique studios in Europe and beyond. Join us on this exciting journey as we continue to push boundaries and innovate.
Your RoleAs a Bespoke Customer Experience Specialist at bsport, your primary responsibility will be to deliver exceptional customer support across international markets. Your key tasks will include:
- Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
- Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.
- Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
- Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
- Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
To succeed in this role, you'll need:
- Proficiency in German as your primary language and fluency in English (other languages are a plus).
- Strong written and verbal communication skills.
- A customer-focused attitude with a positive outlook.
- Experience with Intercom or similar customer support platforms is a plus.
- The ability to multitask and prioritize effectively.
We offer an attractive compensation package, including:
An estimated salary range of €45,000 - €60,000 per annum, based on experience and location.
A multicultural and international team environment.
A stimulating SaaS environment within a supportive and fast-growing company.
Balance work and life with one remote day per week.
Say goodbye to homesickness by working abroad for up to 2 weeks per year.
An office with snacks and fresh fruits available all day long.
Afterwork activities and drinks on our terrace to enjoy sunny Barcelona.
Health insurance fully covered by bsport.
Negotiated gym plan.
Take part in bsport team building and sport initiatives.
Supported by bsport on sick days.
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Altruistiq A tiempo completoAs a Customer Experience Specialist at Altruistiq, you will play a key role in helping our enterprise customers achieve their sustainability goals. This fast-paced startup environment promises to be uniquely rewarding for those who meaningfully contribute to nurturing and growing customer accounts.Responsibilities:Lead each customer through their journey...
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España PTC A tiempo completoWe are seeking a seasoned Customer Experience Specialist to drive the growth and success of our Enterprise customers. This exciting opportunity offers the chance to interface with senior leaders, provide guidance to executive, program, and technical teams, while acting as the voice of the customer within PTC.The ideal candidate will have 8+ years of...
-
Customer Experience Insight Specialist
hace 1 semana
Barcelona, Barcelona, España Qlik A tiempo completoCustomer Experience Insight SpecialistAt Qlik, we're a leader in data transformation and analytics, empowering businesses to drive strategic outcomes. Our Customer Experience Management team is instrumental in understanding user needs and delivering exceptional experiences.As a Customer Experience Insight Specialist, you'll be responsible for planning,...
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Cataloxy A tiempo completo**About the Role**Cataloxy is a leading provider of customer experience solutions, and we're seeking a talented Customer Experience Specialist to join our team. As a key member of our staff, you will play a critical role in delivering exceptional service to our clients and their customers.**What We Offer**We offer a competitive salary package, including a...
-
Global Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoCompany OverviewCPM International is a multinational company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.Job DescriptionWe are seeking an exceptional Global Customer Experience Specialist to provide...
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Tdcx A tiempo completoCompany OverviewTDCX is an award-winning and fast-growing BPO company that offers a rewarding career with attractive remuneration, great perks, and performance incentives. We work with the world's most loved brands and have a positive culture for our employees to thrive.SalaryThe estimated salary for this position is $35,000 - $45,000 per year, depending on...
-
Customer Onboarding Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Penta A tiempo completoWe are seeking a skilled Customer Onboarding Experience Specialist to join our dynamic team in Barcelona. As a key member of our Italian customer care team, you will play a vital role in shaping the onboarding experience for Qonto's Italian customers.Company OverviewQonto is a leading fintech company that provides innovative banking solutions for SMEs and...
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoOverviewWe are seeking a skilled Customer Experience Specialist to join our team in reviewing and filtering social media content.
-
Global Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoEmbark on an exciting opportunity with Head Hunt International to become a key member of our dynamic Customer Service & Support Team in Athens, Greece.We are seeking highly motivated and experienced individuals who possess excellent communication skills, fluency in Slovak, and a passion for delivering exceptional customer experiences.This role offers a...
-
Customer Experience Resolution Specialist
hace 3 semanas
Barcelona, Barcelona, España Expedia Group A tiempo completoExpedia GroupLodging Partner Associate (Danish & English Speaker)About the RoleWe are seeking a skilled Customer Experience Resolution Specialist to join our team, leveraging your fluency in Danish and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You will be instrumental in resolving customer inquiries and...
-
Travel Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Ttec A tiempo completoCompany OverviewTtec is a leading customer experience company that has been making customers happy since 1982. We help companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.SalaryThe estimated annual salary for this role is around €25,000 to €35,000 depending on experience, plus excellent...
-
Electrifying Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España German-World, Inc A tiempo completoCustomer Support SpecialistWe're looking for a talented professional to join our Support team. As a key member, you will be our voice to the outside world, helping people and shaping the culture, foundation, and future of the Support Team. We are Monta, the powerful EV platform connecting the dots in the entire EV charging industry. Our proactive technology...
-
Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España BizAway A tiempo completoWe are seeking a highly skilled Customer Experience Specialist to join our team at BizAway.Job Summary:This is an exciting opportunity for a customer-focused professional to play a key role in delivering exceptional travel experiences to our clients.About the Role:As a Customer Experience Specialist, you will be responsible for providing top-notch service to...
-
Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout the Role: We are seeking a highly skilled Customer Experience Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across various touchpoints.Key Responsibilities:Verify operations to confirm alignment with quality guidelines for new reviews...
-
Customer Experience Support Specialist
hace 3 semanas
Barcelona, Barcelona, España DSM A tiempo completoAbout UsAt DSM, we prioritize sustainability and employee well-being.Salary: €25,000 - €30,000 per annum (dependent on experience)About the RoleWe are seeking a Customer Experience Support Specialist to join our team in Barcelona, Spain. As a hybrid role, you will work closely with our Customer Experience department to provide essential support and take...
-
Customer Experience Quality Specialist
hace 3 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoAbout Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...
-
Global Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Agilent A tiempo completo**Career Opportunity at Agilent Technologies**Agilent inspires and supports discoveries that advance the quality of life. Our company provides life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.We offer a competitive compensation package: $65,000 - $85,000 per year.Job...
-
Global Customer Experience Specialist
hace 1 día
Barcelona, Barcelona, España Blu Selection A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. In this role, you will be responsible for delivering exceptional customer experiences by providing world-class support to clients and their customers.Key Responsibilities:Answering incoming queries from customers and identifying issues to provide...
-
Customer Experience Innovation Specialist
hace 3 semanas
Barcelona, Barcelona, España Dsm Nutritional Products A tiempo completoAbout DSM Nutritional ProductsDSM Nutritional Products is a dynamic and innovative company based in Barcelona, Spain. We are seeking a highly motivated and enthusiastic individual to join our Customer Experience community as a CX Innovation Specialist.Job OverviewThis 1-year apprenticeship contract offers the opportunity to learn, share ideas, and contribute...
-
Multilingual Customer Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España CPM International A tiempo completoWe are CPM International, a global company with a presence in over 30 countries. Our mission is to provide multilingual support tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our workplace celebrates diversity and welcomes everyone. We foster an inclusive environment that...