Customer Experience Innovation Specialist
hace 2 semanas
About DSM Nutritional Products
DSM Nutritional Products is a dynamic and innovative company based in Barcelona, Spain. We are seeking a highly motivated and enthusiastic individual to join our Customer Experience community as a CX Innovation Specialist.
Job Overview
This 1-year apprenticeship contract offers the opportunity to learn, share ideas, and contribute to the transformation journey of our company. You will be part of a high-challenge environment where your creativity and innovation skills can thrive.
Key Responsibilities:
- Drive analysis and identify opportunities to improve customer experience through qualitative and quantitative data.
- Support performance management by providing analytics and insights.
- Engage with stakeholders to capture insights and collaborate with digital and tech experts.
- Participate in key projects, such as CRM implementation, and provide support on Customer Experience efficiency programs.
- Define action plans for continuous improvement of the customer experience.
Your Skills and Qualifications:
- A strong communicator with excellent written and verbal communication skills in English.
- Pasionate about digitalization tools and data analytics.
- Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications.
- SAP Knowledge is a plus.
- Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
- Proficiency in navigating and using the SharePoint interface.
- Creative, open-minded, and willing to learn attitude.
- Excellent communication skills and team spirit.
What We Offer:
- A competitive salary of €40,000 - €50,000 per year (gross), depending on qualifications and experience.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- The opportunity to work for a company where sustainability is core to our strategy and purpose.
About Dsm-firmenich
Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
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