Customer Experience Innovation Specialist

hace 2 semanas


Barcelona, Barcelona, España Dsm Nutritional Products A tiempo completo

About DSM Nutritional Products

DSM Nutritional Products is a dynamic and innovative company based in Barcelona, Spain. We are seeking a highly motivated and enthusiastic individual to join our Customer Experience community as a CX Innovation Specialist.

Job Overview

This 1-year apprenticeship contract offers the opportunity to learn, share ideas, and contribute to the transformation journey of our company. You will be part of a high-challenge environment where your creativity and innovation skills can thrive.

Key Responsibilities:

  • Drive analysis and identify opportunities to improve customer experience through qualitative and quantitative data.
  • Support performance management by providing analytics and insights.
  • Engage with stakeholders to capture insights and collaborate with digital and tech experts.
  • Participate in key projects, such as CRM implementation, and provide support on Customer Experience efficiency programs.
  • Define action plans for continuous improvement of the customer experience.

Your Skills and Qualifications:

  • A strong communicator with excellent written and verbal communication skills in English.
  • Pasionate about digitalization tools and data analytics.
  • Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications.
  • SAP Knowledge is a plus.
  • Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
  • Proficiency in navigating and using the SharePoint interface.
  • Creative, open-minded, and willing to learn attitude.
  • Excellent communication skills and team spirit.

What We Offer:

  • A competitive salary of €40,000 - €50,000 per year (gross), depending on qualifications and experience.
  • A flexible work environment that empowers people to take accountability for their work and own the outcome.
  • The opportunity to work for a company where sustainability is core to our strategy and purpose.

About Dsm-firmenich

Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.



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