Senior Partner Management Executive, Central
hace 4 semanas
You Lead the Way. We've Got Your Back.
At American Express, we believe that the right backing can empower individuals and businesses to achieve great things. As a Senior Partner Manager in our Central team, you will play a key role in helping us deliver exceptional customer experiences and drive business growth.
This exciting role requires a seasoned professional with a strong track record of managing external partners and driving results through commercial relationships. You will be responsible for overseeing current external recruitment and processing partners in Central and Europe, with a focus on day-to-day relationship management, strategy development, and compliance management.
You will work closely with internal stakeholders across the American Express matrix organization to ensure alignment and drive business objectives. Your ability to build and leverage internal and external relationships, combined with your strong process and project management skills, will be essential in delivering this role's objectives.
This is a unique opportunity to join a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. If you have a passion for building strong partnerships and driving business growth, we encourage you to apply for this exciting role.
Key Responsibilities
- Oversight of current external recruitment and processing partners in Central and Europe, with responsibility for day-to-day relationship management including engaging with new and existing partners regarding transitioning to Payment Facilitation.
- Engage with partner(s) to articulate strategy regarding target merchant industry verticals and geographies.
- Work with marketing and partner(s) to engage on defined coverage goals.
- Liaise with partner(s) to ensure that best practices are shared and employed by them as well as driving key activities across all partners as part of the wider Partner Management team.
- Ensuring that partner(s) practices are aligned to contract via direct project and process management.
- Managing updates and revisions to the contracts for regulatory purposes.
- Delivery of training to partner sales teams on the American Express Value Proposition and how to grow Amex acceptance with prospective Merchants.
- Oversight of compliance and regulatory requirements. Work with compliance and partner to ensure necessary regulatory standards are being met.
- Stakeholder Management in addition to working closely with internal business stakeholders across the American Express matrix organization, the role requires a high degree of alignment within internal departments.
- Ensuring up-to-date knowledge of the external acquiring landscape, anticipating changes and deploying appropriate actions.
Minimum Qualifications
- Track record of managing external partners and driving results through commercial relationships.
- Excellent communication skills and able to synthesize complex data into manageable actions.
- Ability to interact with internal and external audiences across all levels.
- Strong Process and Project Management skills, with experience of tracking task-level activities.
- Ability to build and leverage internal and external relationships with experience of working through a complex matrix structure.
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