Senior Partner Manager, Central

hace 1 mes


Madrid, Madrid, España Amex A tiempo completo

About the Role:

We are seeking a highly skilled and experienced External Partner Oversight Specialist to join our team at American Express. As a key member of our Partner Management team, you will be responsible for overseeing current external recruitment and processing partners in CEE, with a focus on day-to-day relationship management.

Key Responsibilities:

  • Oversight of current external recruitment and processing partners in CEE with responsibility for day-to-day relationship management.
  • Engage with new and existing partners with regard to transitioning to Payment Facilitation.
  • Engage with partner(s) to articulate strategy with regard to target merchant industry verticals and geographies.
  • Work with marketing and partner(s) to engage on defined coverage goals.
  • Liaise with partner(s) to ensure that best practices are shared and employed by them as well as driving key activities across all partners as part of the wider Partner Management team.
  • Ensuring that partner(s) practices are aligned to contract via direct project and process management.
  • Managing updates and revisions to the contracts for regulatory purposes.
  • Delivery of training to partner sales teams on the American Express Value Proposition and how to grow Amex acceptance with prospective Merchants.
  • Oversight of compliance and regulatory requirements.
  • Work with compliance and partner to ensure necessary regulatory standards are being met.
  • Stakeholder Management in addition to working closely with internal business stakeholders across the American Express matrix organization, the role requires a high degree of alignment within internal departments.
  • Ensuring up to date knowledge of the external acquiring landscape, anticipating changes and deploying appropriate actions.

Requirements:

  • Track record of managing external partners and driving results through commercial relationships.
  • Excellent communication skills and able to synthesize complex data into manageable actions.
  • Ability to interact with internal and external audiences across all levels.
  • Strong Process and Project Management skills, with experience of tracking task level activities.
  • Ability to build and leverage internal and external relationships with experience of working through a complex matrix structure.
  • Proven self-starter with the ability to work independently and in a team environment.
  • Attention to detail and analytical prowess.
  • High degree of cultural sensitivity.
  • Fluent English speaker required, Polish extremely desirable.
  • Able to travel up to 25% of the time.

What We Offer:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.


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