Croatian-English Travel Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Ttec A tiempo completo
Be a Part of Creating Exceptional Customer Experiences

As a Croatian-English Travel Customer Service Representative at TTEC, you will be a key player in delivering amazing customer experiences while working on site in Athens, Greece. You will be part of a dynamic, family-friendly atmosphere where you can grow your career and make great new friends within the TTEC community.

What You'll Be Doing

• Answer incoming communications from customers and provide accurate, valid, and complete information using the right tools, methods, and processes.
• Conduct research to provide answers for customers to resolve their issues.
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling, etc.

What You Bring to the Role

• Fluent in Croatian and English.
• High school diploma or equivalent.
• 6 months or more of customer service experience.
• Recognize, apply, and explain your product or service knowledge.
• Computer savvy.
• High speed internet in your quiet home work environment.
• Greece resident or ability to relocate and gain work authorization expediently to Greece.

What You Can Expect

• Knowledgeable, encouraging, supporting, and present leadership.
• Diverse and community-minded organization.
• Career-growth and lots of learning opportunities for aspiring minds.
• 25 days annual leave per year.
• Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station.
• Relocation assistance available.
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand.
• All the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you.

We'll Train You to Be a Subject Matter Expert

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.

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